ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN KESEHATAN KLINIK DENGAN METODE SERVQUAL (STUDI KASUS : UPT. KLINIK KESEHATAN UNIVERSITAS SRIWIJAYA)

FITRIANI, LESA and Ibrahim, Ali (2023) ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN KESEHATAN KLINIK DENGAN METODE SERVQUAL (STUDI KASUS : UPT. KLINIK KESEHATAN UNIVERSITAS SRIWIJAYA). Undergraduate thesis, Sriwijaya University.

	Text RAMA_57201_09031181924018.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (6MB) | Request a copy
	Text RAMA_57201_09031181924018_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (7MB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_57201_09031181924018_0021078402_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (169kB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (228kB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (979kB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (9kB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (140kB) | Request a copy
	Text RAMA_57201_09031181924018_0021078402_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy

Abstract

Increasing the number of people in the use of health facilities will force an agency to maximize the services it provides. Poor service quality is one of the obstacles in calculating the level of service user satisfaction. This study was conducted to determine how much the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions have a dominant influence on the level of student satisfaction. This is done so that service improvement can be carried out on a priority basis and maintain other dimensions that have received good assessment from students. The study was conducted by involving 117 Sriwijaya University students as respondents. The type of research used is quantitative research with a survey approach. This study used simple random sampling with the slovin formula as a sample determination. The type used is primary data collected using the questionnaire method through google form. The calculation of student satisfaction level is carried out using the servqual (Service Quality) method. The results of this study show that the total average (mean) level of student satisfaction with services is 3.80 with a student satisfaction index of 87%, which means the level of student satisfaction with the services provided by UPT. Sriwijaya University Health Clinic included in the ktiteria is very satisfied. The result of calculating the gap value per dimension, the dimension of service quality that predominantly affects is the dimension of reliability (reliability).

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kualitas Pelayanan, Tingkat Kepuasan, Metode Servqual
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General) T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.5 General works Management information systems Cf. HD30.213 Industrial management Cf. HF5549.5.C6+ Communication in personnel management Cf. TS158.6 Automatic data collection systems (Production control)
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Lesa Fitriani
Date Deposited:	24 Nov 2023 02:49
Last Modified:	24 Nov 2023 02:49
URI:	http://repository.unsri.ac.id/id/eprint/130985

Actions (login required)

View Item