IMPLEMENTASI KEBIJAKAN SISTEM RUJUKAN PADA PASIEN JAMINAN KESEHATAN NASIONAL DI RUMAH SAKIT TINGKAT IV ZAINUL ARIFIN BENGKULU

ELNA, NURDA and Idris, Haerawati and Rahmiwati, Anita (2018) IMPLEMENTASI KEBIJAKAN SISTEM RUJUKAN PADA PASIEN JAMINAN KESEHATAN NASIONAL DI RUMAH SAKIT TINGKAT IV ZAINUL ARIFIN BENGKULU. Undergraduate thesis, Sriwijaya University.

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Abstract

Referral system is organized to provide good quality for health services in order to achieve the purpose of the services themselves. This study aimed to examine the implementation of referral systems for patients participating in National Health Insurance at Zainul Arifin Hospital Level IV Bengkulu. This research employed qualitative design applying observation method, in-depth interview and document review. Informants selection was conducted by employing purposive sampling method with the number of 13 informants. For the validity of the information obtained from validation test, triangulation was employed. The results were presented in the form of narration. Data analysis in this study used content analysis. The results showed that the actors' component showed that the policy actors consisted of the director acting as the policy giver, the recipient of the patient receiving the referral from the FKTP and the doctor from the Health Center as the referral. Based on the contextional component, it is found out that the National Health Insurance patients directly went to the hospital on their own behalf and FKTP which had closed at 2 pm. Meanwhile, the referral SOP did not run properly due to the lack of supervision. From the process component, it was known that the organization of referrals was not yet in accordance with the rules, and there was no guidance and supervision from the Director and National Health Insurance against the policy. While the content showed that the implementation of referral policy in the hospital was not similar to PMK RI No 01. It was concluded that the implementation of the referral system policy at Zainul Arifin Hospital Level IV Bengkulu had not been effective in its implementation which was analyzed based on the Policy Triangle. As the recommendation, National Health Insurance should be able to conduct guidance and supervision on the implementation of referral system policy at Zainul Arifin Hospital Level IV Bengkulu.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Sistem Rujukan, Rumah Sakit, Segitiga Kebijakan
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions: 10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User: Mr Halim Sobri
Date Deposited: 25 Oct 2019 07:43
Last Modified: 25 Oct 2019 07:43
URI: http://repository.unsri.ac.id/id/eprint/13269

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