ANALISIS KINERJA INSTALASI FARMASI RSUD PALEMBANG BARI DENGAN PENDEKATAN BALANCED SCORECARD TAHUN 2017

RAHAYU, RAHMAWATI and Ainy, Asmaripa (2018) ANALISIS KINERJA INSTALASI FARMASI RSUD PALEMBANG BARI DENGAN PENDEKATAN BALANCED SCORECARD TAHUN 2017. Undergraduate thesis, Sriwijaya University.

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Abstract

Pharmaceutical installation is revenue centre to the hospital which needed to be measured by Balanced Scorecard because not only focused on financial aspect but also non financial aspect. This study aimed to know how the performance of pharmaceutical installation of BARI Palembang District Hospital considered by four perspective in Balanced Scorecard. This study used case study design with analysis units consisted of financial perspective consisted of inventory turn over ratio and pharmaceutical installation contribution to the hospital; customer perspective consisted of level of patient attainable and level of customer satisfaction; internal business process perspective consisted of medication error, average dispensing time of non mixture prescription, average time of dispensing mixture prescription, and compliance formulary; and growing and learning perspective consisted of level of job satisfaction and level of employee turnover. The result showed that performace of Pharmaceutical installation of BARI Palembang District Hospital based on financial perspective showed score -1, customer perspective showed score -1, internal business process showed score 0,75, and growing and learning perspective showed score 0. The performance of Pharmaceutical Installation of BARI Palembang District Hospital based on Balanced Scorecard approaching Year 2017 showed lack of performance which the gotten score was -0,1. Researcher suggested to combine consumption method with morbidity method in pharmaceutical supplies planning.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Kinerja, Balanced Scorecard, Instalasi Farmasi, Rumah Sakit
Subjects: R Medicine > RA Public aspects of medicine > RA407-409.5 Health status indicators. Medical statistics and surveys
R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions: 10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User: Mr Halim Sobri
Date Deposited: 12 Nov 2019 02:15
Last Modified: 12 Nov 2019 02:15
URI: http://repository.unsri.ac.id/id/eprint/15804

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