PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT TELKOM SPEEDY PADA PT. TELEKOMUNIKASI INDONESIA, TBK MENGGUNAKAN SMS GATEWAY

PUTRI, VINNY AYU RIDHA and Ermatita, Ermatita (2015) PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT TELKOM SPEEDY PADA PT. TELEKOMUNIKASI INDONESIA, TBK MENGGUNAKAN SMS GATEWAY. Undergraduate thesis, Sriwijaya University.

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Abstract

Speedy is one of Telkom product that are widely used today’s society. All this time customers hard in the registration process and delivery of complaints about Speedy. Therefore, this research conducted to produce a system that can help in the process of registration and delivery of complaints about Speedy using the Development of Customer Relationship Management. Development of Customer Relationship Management in this research covers register as new Speedy customer and delivery process Speedy’s complaint by using Short Message Servive (SMS). Development of Customer Relationship Management is built using FAST system development methods (Framework for the Application of System Thinking). In this system, there are some features for managing product data, customer data, confirmation data, complaints data, and reports. This system can facilitate customers to register as new Speedy customer and delivery process Speedy’s complaint only by using Short Message Servive (SMS).

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Customer Relationship Management, CRM, Speedy, Telkom Speedy, Telkom, FAST, SMS Gateway
Subjects: H Social Sciences > HE Transportation and Communications > HE9713-9715 Cellular telephone services industry. Wireless telephone industry
T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued
Divisions: Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Mr Halim Sobri
Date Deposited: 14 Nov 2019 06:53
Last Modified: 14 Nov 2019 06:53
URI: http://repository.unsri.ac.id/id/eprint/16309

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