PENERAPAN METODE DISCRETE-EVENT SIMULATION UNTUK PENINGKATAN PELAYANAN NASABAH BANK MANDIRI CABANG PENDOPO

SEPTIANA, CAHAYA and Wedhasmara, Ari (2015) PENERAPAN METODE DISCRETE-EVENT SIMULATION UNTUK PENINGKATAN PELAYANAN NASABAH BANK MANDIRI CABANG PENDOPO. Undergraduate thesis, Sriwijaya University.

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Abstract

Banking services the needs of customers demanding prima Bank to improve service quality in order to create loyal customers and increase the value of their satisfaction. Improve the customer service requests efficiently by time in completing the transaction the customer service associated with the queuing system in which the speed of teller services and the number of letters in charge included. Queues occur because of service to customers who collided with teller service facilities that limit has been given. Public interest of banking products which Bank Mandiri Branch Pendopo offer very high, so the good service and satisfaction to customers required. In this final project simulation using discreteevent method of the Bank Mandiri Branch Pendopo's customer service are the result output describes the characteristics and behavior of the observed system, which provides information on the average time customer service and an average time of customer service within a certain time unit. The results of the application of this method is the application of simulation that can be used as consideration in evaluating the customer service system is running. System test results stated that the developed system can increase the number of tellers to predict when the number of tellers that have been supplied server utilities are not met.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Antrian, Bank, Discrete-Event, Pelayanan Nasabah, Simulasi
Subjects: H Social Sciences > HG Finance > HG1501-3550 Banking
T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued
Divisions: Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Mr Halim Sobri
Date Deposited: 26 Nov 2019 02:55
Last Modified: 26 Nov 2019 02:55
URI: http://repository.unsri.ac.id/id/eprint/18378

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