HUBUNGAN KECEPATAN PELAYANAN PENDAFTARAN DENGAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL DI INSTALASI RAWAT JALAN RUMAH SAKIT KHUSUS MATA PROVINSI SUMATERA SELATAN

LARASATI, ANGGRAINI and Safriantini, Dian (2019) HUBUNGAN KECEPATAN PELAYANAN PENDAFTARAN DENGAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL DI INSTALASI RAWAT JALAN RUMAH SAKIT KHUSUS MATA PROVINSI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.

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Abstract

Service quality is very influential with patient satisfaction and one of indicator in the implementation of health services. Registration counter one of the important elements in health services. The purpose of this study was to determine the relationship between the speed of service registration and outpatient satisfaction at the Southern Province Special Eye Hospital. This study used a cross-sectional study approach, 119 samples were used and the participants of the National Health Insurance (JKN). Data were analyzed by univariate, bivariate, and multivariate. Data was presented in the form of tables and narratives to interpret data. Bivariate results obtained the characteristics of young respondents as much as 57.9%, 57.1% female, 67.2% people did not work, respondents who had low education 71.4%, there were 81.5% of patients who were married and 82.4 % of respondents are non PBI participants. There are relationship between the speed of registration services and patient satisfaction. The results of the multivariate analysis state that the education variable is a confounding variable. The speed of service is included in the fairly good category, which is equal to 71.3%, but only 41.7% of patients are satisfied with the service at the registration counter, the remaining 52.9% of patients think they are not satisfied. Officers should be on duty for the second shift or during the day to provide consistent (fast) service to patients who visit in order to maintain quality service quality.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Pelayanan Pendaftaran, Kepuasan pasien, Pasien JKN, Rawat jalan
Subjects: A General Works > AG Dictionaries and other general reference works
Divisions: 10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User: Anggraini Larasati
Date Deposited: 06 Aug 2019 02:54
Last Modified: 23 Sep 2019 03:26
URI: http://repository.unsri.ac.id/id/eprint/2109

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