HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN BPJS RAWAT INAP KELAS III DI RSUP DR. MOHAMMAD HOESIN PALEMBANG

MARSYA, FRILLA ADHANY and Aziz, Muhammad and Pariyana, Pariyana (2020) HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN BPJS RAWAT INAP KELAS III DI RSUP DR. MOHAMMAD HOESIN PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: Evaluation of the quality service can be seen from the level of patient satisfaction, more perfect the satisfaction of patients with health services is also increasing the standard value of hospital services quality. Bad quality will result in low patient satisfaction. There are 5 (five) quality dimensions that represent consumer perceptions of service quality, namely: tangible (physical appearance), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy). This study aims to determine the relationship between dimensions of service quality with BPJS patient satisfaction in class III in RSUP Dr. Mohammad Hoesin.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Quality dimensions services, Satisfaction of patients
Subjects:	R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Users 4828 not found.
Date Deposited:	24 Jan 2020 04:11
Last Modified:	24 Jan 2020 04:11
URI:	http://repository.unsri.ac.id/id/eprint/25687

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