KUALITAS PELAYANAN PT. KERETA API INDONESIA (KAI) DI STASIUN KERETA API LUBUKLINGGAU

PRATAMA, IMAN JOANSYAH and Semil, Nurmah and Budiarto, Gatot (2019) KUALITAS PELAYANAN PT. KERETA API INDONESIA (KAI) DI STASIUN KERETA API LUBUKLINGGAU. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63101_07011381520077.pdf Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
	Text RAMA_63101_07011381520077_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (9MB) | Request a copy
Preview	Text RAMA_63101_07011381520077_0001126701_0009065801_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (234kB) | Preview
	Text RAMA_63101_07011381520077_0001126701_0009065801_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (336kB) | Request a copy
	Text RAMA_63101_07011381520077_0001126701_0009065801_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (497kB) | Request a copy
	Text RAMA_63101_07011381520077_0001126701_0009065801_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (980kB) | Request a copy
	Text RAMA_63101_07011381520077_0001126701_0009065801_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (197kB) | Request a copy
	Text RAMA_63101_07011381520077_0001126701_0009065801_06_REF.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (6kB) | Request a copy
	Text RAMA_63101_07011381520077_0001126701_0009065801_07_lamp.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

This research is entitled Service Quality of PT. Indonesian Railways at Lubuklinggau Train Station which is motivated by the level of satisfaction Quality of service in meeting the needs of passengers. This study uses service quality theory according to Parasuraman et al. (In Semil, 2018: 84). The research method used is quantitative descriptive method, while the data collection technique used is by distributing questionnaires to 100 respondents who are passengers who will leave at Lubuklinggau station. Dimensions are used to measure the quality of service of PT. Kereta Api Indonesia (KAI) at the Railway station are 1. physical evidence, 2. ability, 3. responsiveness, 4. guarantee, 5. attention. In this case, PT. Indonesian Railways has shown good service by providing services that are in line with community expectations. From all these dimensions it was concluded that the quality of service at the Lubuklinggau Train Station was included in the satisfying category.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kualitas, Pelayanan, PT. Kereta Api Indonesia
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HE Transportation and Communications > HE1-9990 Transportation and communications
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 5403 not found.
Date Deposited:	11 Jun 2020 03:40
Last Modified:	11 Jun 2020 03:40
URI:	http://repository.unsri.ac.id/id/eprint/29996

Actions (login required)

View Item