HUBUNGAN KEPUASAN PASIEN RAWAT JALAN DENGAN MINAT KUNJUNG ULANG DI PUSKESMAS TANJUNG RAJA TAHUN 2019

M, ZAINI and Asmaripa, Ainy (2019) HUBUNGAN KEPUASAN PASIEN RAWAT JALAN DENGAN MINAT KUNJUNG ULANG DI PUSKESMAS TANJUNG RAJA TAHUN 2019. Undergraduate thesis, Sriwijaya University.

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Abstract

The quality of outpatient services needs to be considered in order to provide satisfaction to patients that have an impact on patient loyalty to reuse health services. There has been a decrease in outpatient visits in the last two years to the Puskesmas Tanjung Raja to 10,989 visits (56%). The purpose of this research was to analyze the relationship of outpatient satisfaction with interest in revisiting at Puskesmas Tanjung Raja in 2019. This type of research is a quantitative approach with a research design using a cross sectional study with a systematic random sampling technique with a sample size of 80 people. This research shows that 65% of respondents are interested in revisiting. There is a relationship between patient satisfaction with interest in revisiting the reliability dimension (PR = 7.037, 95% CI 2,532-19,561, p = 0,000), responsiveness dimension (PR = 4,050, 95% CI 1,533-10,703, p = 0,008), dimensions guarantee (PR = 8,250, 95% CI 2,808-24,240, p = 0,000), empathy dimension (PR = 8,571, 95% CI 2,874-25,567, p = 0,000), tangible dimension (PR = 4,125, 95% CI 1,426 -11,929, p = 0,015), access dimension (PR = 5,367, 95% CI 1,768-16,288).. The conclusion of this research shows that the variables of reliability, responsiveness, assurance, empathy, tangible, and access have a meaningful relationship with interest in revisiting. The suggestion of this research is that Puskesmas Tanjung Raja is expected to be able to improve services, namely to supervise the performance of officers and provide training for officers to be able to improve work professionalism and give awards to officers who are able to better serve patients.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: kepuasan, minat kunjung ulang, rawat jalan
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: 10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User: Asmaripa Ainy
Date Deposited: 09 Aug 2019 07:22
Last Modified: 29 Jun 2020 08:18
URI: http://repository.unsri.ac.id/id/eprint/3357

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