PERANCANGAN CUSTOMER KNOWLEDGE MANAGEMENT MENGGUNAKAN SOFT SYSTEM METHODOLOGY PADA HONDA UNION MOTOR

LOVA, NURLIZA and Tania, Ken Ditha (2020) PERANCANGAN CUSTOMER KNOWLEDGE MANAGEMENT MENGGUNAKAN SOFT SYSTEM METHODOLOGY PADA HONDA UNION MOTOR. Undergraduate thesis, Sriwijaya University.

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Abstract

Customer Knowledge Management (CKM) is needed by companies to develop services and create long-term good relationships between customers and companies. The process of sharing knowledge complaints between customers and the Honda Union Motor Company is currently still using the story telling method by telephone with customer care or dating directly to the company. To overcome this, documentation of Customer Knowledge Management (CKM) is needed to facilitate the transfer of knowledge from customers to companies. Soft System Methodology (SSM) is a methodology that helps a company explain their goals and then design a system of human activities to achieve these goals. Soft System Methodology (SSM) does not limit the problem to certain variables, but tries to identify as many aspects (variables) that interact with the system.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Customer Knowledge Management, Soft Sysrem Methodology
Subjects: T Technology > T Technology (General) > T1-995 Technology (General)
T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.5 General works Management information systems Cf. HD30.213 Industrial management Cf. HF5549.5.C6+ Communication in personnel management Cf. TS158.6 Automatic data collection systems (Production control)
Divisions: 09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Nurliza Lova
Date Deposited: 15 Sep 2020 04:20
Last Modified: 15 Sep 2020 04:20
URI: http://repository.unsri.ac.id/id/eprint/35069

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