KUALITAS PELAYANAN PEMINJAMAN PERALATAN DAN MESIN PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG (PUPR) DI KABUPATEN OGAN ILIR

BAROK, WAKA and Mardianto, Mardianto and Marpaung, Zailani Surya (2019) KUALITAS PELAYANAN PEMINJAMAN PERALATAN DAN MESIN PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG (PUPR) DI KABUPATEN OGAN ILIR. Undergraduate thesis, Sriwijaya University.

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Abstract

National develovment is an effort to increase each life aspects of people, nation and country. In this era, national development is increasing, exactly in infrastructure and people’s housing. In order to get succeed in both aspects, contractor and people need heavy equipment as a means to finish their work. A government’ institution namely public work and spatial planing office of ogan ilir regancy is in charge to manage and facilitate the rent process of that equipment. This study is directly conducted in public work and spatial planing office of ogan ilir. This study aims to know the service quality of Ogan Ilir Regency. The method theory due to five dimension, they are, tangible, reliability, responsiveness, assurance, and emphaty. Those were used to measure the gap betwen people’s expectation and their own perception in experiencing the service in regard to those five dimensions, involving 53 respondents, this study wanted to measure the service quality of tool and machine rent process in Dinas Pekerjaan Umum and Penataan Ruang of Ogan Ilir Regency has not fulfilling people’s expectations as the receivers of the service considering the five dimensions.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Kualitas Pelayanan, Pelayanan Publik, Pelayanan Peminjaman Peralatan Dan mesin, Metode Service Quality.
Subjects: H Social Sciences > H Social Sciences (General)
J Political Science > JF Political institutions (General) > JF1501-1521 Civil service
Divisions: 07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User: Waka Barok
Date Deposited: 07 Dec 2020 06:27
Last Modified: 07 Dec 2020 06:27
URI: http://repository.unsri.ac.id/id/eprint/38263

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