KEPUASAN DAN BARRIER PENGGUNA LAYANAN APLIKASI TELEMEDICINE PADA MASA PANDEMI COVID-19 DI INDONESIA

ADINDA, HAVIVI RIZKY and Syakurah, Rizma Adlia and Pariyana, Pariyana (2020) KEPUASAN DAN BARRIER PENGGUNA LAYANAN APLIKASI TELEMEDICINE PADA MASA PANDEMI COVID-19 DI INDONESIA. Undergraduate thesis, Sriwijaya University.

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Abstract

Backgrounds. Efforts to prevent COVID-19 transmission are carried out by minimizing non-urgent visits to health facilities and helping people at high risk to connect with healthcare facilities. Therefore, the government urges health workers and societies to utilize telemedicine. Telemedicine defined as healthcare delivered by professionals from a distance using IT, which includes gaining information about the diagnosis, therapy, education, evaluation, and continuous medical education. This study aims to know the satisfaction and barriers of telemedicine users during the COVID-19 pandemic in Indonesia. Methods. This is a descriptive observational study with cross-sectional design. The research sample was all telemedicine users during the COVID-19 pandemic in Indonesia who met the inclusion and exclusion criteria. The data was taken from a questionnaire via google form from August 2020 - November 2020 and processed with SPSS. Results. Respondent characteristics that were significantly related to telemedicine users’ satisfaction only included origin (p=0.005), residential area (p=0.004), provider (p=0.019), health insurance and internet network (p=0.000). Respondent characteristics that were significantly related with barriers included gender (p=0.032), marital status (p=0.005), age, origin, residential area, education, occupation, health insurance, income, provider, internet network, and internet quota with p = 0.000. The most affecting variables toward satisfaction is the lowest income <IDR 1,500,000 per month (OR 30.818; CI 95%: 1.751-542.394), while the highest income IDR 3,500,000 – 5,500,000 per month (OR 5,266; CI 95%: 2,326-11,920) is the most affecting variables on barriers. Conclusions. 1975 (98.8) respondents were satisfied and 1215 (60.8%) respondents experienced no barriers in using telemedicine services. Respondents suggested to ensure the diagnosis accuracy, maintain confidentiality, and optimize the application features.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Telemedicine, COVID-19, Kepuasan, Hambatan
Subjects:	R Medicine > R Medicine (General) > R5-920 Medicine (General)
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Users 9623 not found.
Date Deposited:	08 Jan 2021 03:48
Last Modified:	08 Jan 2021 03:48
URI:	http://repository.unsri.ac.id/id/eprint/39440

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