PENGUKURAN TINGKAT KEMATANGAN SISTEM INFORMASI AKADEMIK UNIVERSITAS IBA PALEMBANG MENGGUNAKAN ITIL V3 DOMAIN SERVICE OPERATION

APRIZA, ALDAVELI DWI and Suarli, Pacu Putra (2021) PENGUKURAN TINGKAT KEMATANGAN SISTEM INFORMASI AKADEMIK UNIVERSITAS IBA PALEMBANG MENGGUNAKAN ITIL V3 DOMAIN SERVICE OPERATION. Undergraduate thesis, Sriwijaya University.

[thumbnail of RAMA_57201_09031381821016.pdf] Text
RAMA_57201_09031381821016.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (3MB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_TURNITIN.pdf] Text
RAMA_57201_09031381821016_TURNITIN.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (6MB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_01_front_ref.pdf]
Preview
Text
RAMA_57201_09031381821016_0018128901_01_front_ref.pdf - Accepted Version
Available under License Creative Commons Public Domain Dedication.

Download (1MB) | Preview
[thumbnail of RAMA_57201_09031381821016_0018128901_02.pdf] Text
RAMA_57201_09031381821016_0018128901_02.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (374kB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_03.pdf] Text
RAMA_57201_09031381821016_0018128901_03.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (190kB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_04.pdf] Text
RAMA_57201_09031381821016_0018128901_04.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (318kB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_05.pdf] Text
RAMA_57201_09031381821016_0018128901_05.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (33kB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_06_ref.pdf] Text
RAMA_57201_09031381821016_0018128901_06_ref.pdf - Bibliography
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (39kB) | Request a copy
[thumbnail of RAMA_57201_09031381821016_0018128901_07_lamp.pdf] Text
RAMA_57201_09031381821016_0018128901_07_lamp.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (1MB) | Request a copy

Abstract

Incident management in academic information system services is one of the main business processes at IBA Palembang University. In its operations, IBA University has never conducted systems evaluation, so it is necessary to measure the maturity level of the system service to find out in advance how extend the provided services have met the standards. This research uses ITIL version 3 as a framework for measuring the maturity level. The data used are primary data obtained through distributed questionnaires to several service desks and the IT department of IBA University. The results of this study are the status and maturity level of the incident management service in academic information system at IBA Palembang University which is at level 3 with a Defined status.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: insiden manajemen
Subjects: T Technology > T Technology (General) > T58.4 Managerial control systems Information technology. Information systems (General)
Divisions: 09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Users 11349 not found.
Date Deposited: 23 Mar 2021 06:51
Last Modified: 23 Mar 2021 06:52
URI: http://repository.unsri.ac.id/id/eprint/44111

Actions (login required)

View Item View Item