IMPLEMENTATION OF WEB-BASED KNOWLEDGE MANAGEMENT SYSTEM(KMS) USING CASE BASE REASONING (CBR) METHOD CASE STUDY: MOTOR VEHICLE SERVICE OF JAYA ABADI MOTOR GARAGE PALEMBAN

KOESUMA, AGUM and Tania, Ken Ditha and Hardiyanti, Dinna Yunika (2019) IMPLEMENTATION OF WEB-BASED KNOWLEDGE MANAGEMENT SYSTEM(KMS) USING CASE BASE REASONING (CBR) METHOD CASE STUDY: MOTOR VEHICLE SERVICE OF JAYA ABADI MOTOR GARAGE PALEMBAN. Undergraduate thesis, Sriwijaya University.

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Abstract

Jaya Abadi Motor Garage Palembang is a small and medium scale business engaged in service services and motorcycle spare parts trading.To improve competitiveness, improving service quality is carried out by increasing the knowledge of Garage employees. One way is to provide knowledge sharing systems Knowledge Management Systems (KMS).KMS was developed using the Case Base Reasoning (CBR) method and supported by the Nearst Neighbor Algorithm. This method can provide the right results for response to the problem, by calculating the level of similarity (distance) of a case with other cases based on defined attributes.In general, Knowledge Based guidelines are stored in the system. So that the Built KMS can help Jaya Abadi Motor Garage employees know the problems on motorbikes based on similarities with problems that have been solved before. With this management system, Jaya Abadi Motor Garage will be able to overcome the problems that exist in the Garage and improve the quality of its services to consumers. Keywords: Knowledge Management System, Case Base Reasoning, Nearst Neighbor Algorithm,Garage, PHP, MySQL

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Knowledge Management System, Case Base Reasoning,
Subjects:	T Technology > T Technology (General) > T10.5-11.9 Communication of technical information
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 1586 not found.
Date Deposited:	30 Aug 2019 07:15
Last Modified:	05 Nov 2019 08:24
URI:	http://repository.unsri.ac.id/id/eprint/5174

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