HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PADANG SELASA KECAMATAN ILIR BARAT I KOTA PALEMBANG TAHUN 2021

HAWARI, ANISA and Aziz, Muhammad and Mariana, Mariana (2021) HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PADANG SELASA KECAMATAN ILIR BARAT I KOTA PALEMBANG TAHUN 2021. Undergraduate thesis, Sriwijaya University.

	Text RAMA_11201_04011181823009.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (430kB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (638kB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (846kB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (11kB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (310kB) | Request a copy
	Text RAMA_11201_04011181823009_0014097308_0010038105_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_11201_04011181823009_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (8MB) | Request a copy
Preview	Text RAMA_11201_04011181823009_0014097308_0010038105_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (674kB) | Preview

Abstract

Background: Quality health services are the implementation of health services approaching the level of perfection according to the code of ethics and standards that have been set. The level of perfection of the quality of health services is assessed from the level of patient satisfaction. Assessment of patient satisfaction through the dimensions of the quality of health services consisting of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and tangible (physical appearance). The purpose of this study was to determine the relationship between the dimensions of the quality of health services and the satisfaction level of outpatients at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City. Method: This type of research is an observational analytic study with a cross sectional design. The sample in this study were outpatients at the Padang Selasa Public Health Center who met the inclusion criteria. The sample in this study amounted to 90 people with purposive sampling technique. Results: There was a significant relationship between the dimensions of health service quality reliability (p=0.001), responsiveness (p=0.000), assurance (p=0.000), empathy (p=0.001), and tangible (p=0.000) with the satisfaction level of outpatients in Padang Selasa Public Health Center. Tangible variable was the most dominant factor related to outpatient satisfaction at Padang Selasa Public Health Center. Conclusion: There was a relationship between the dimensions of the quality of health services with outpatient satisfaction at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	dimensi mutu pelayanan kesehatan, kepuasan pasien, puskesmas
Subjects:	R Medicine > R Medicine (General) > R5-920 Medicine (General)
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Anisa Hawari
Date Deposited:	13 Jan 2022 08:28
Last Modified:	13 Jan 2022 08:28
URI:	http://repository.unsri.ac.id/id/eprint/61305

Actions (login required)

View Item