PELAYANAN ADMINISTRASI UMUM DI KANTOR KECAMATAN TANJUNG TEBAT KABUPATEN LAHAT

JUSTAMI, JUSTAMI and Nurmah, Nurmah and Ermanovida, Ermanovida (2019) PELAYANAN ADMINISTRASI UMUM DI KANTOR KECAMATAN TANJUNG TEBAT KABUPATEN LAHAT. Undergraduate thesis, Sriwijaya University.

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Abstract

Based on the results of the recapitulation conducted by the Ombudsman of the Republic of Indonesia, that the number of complaints from the public regarding public services for alleged maladministration is increasing. The regional government is the highest reported intansi group. So researchers are interested in conducting research in the local government, precisely in Tanjung Tebat District as the spearhead of the regional government. The purpose of this study is to find out how the process of public service in the district of Tanjung Tebat. This study uses descriptive qualitative research methods with descriptive research types. The focus of this research is Tangible, Reliable, Responsiveness, Assurance, and Emphaty. Data obtained from primary data is through structured interviews with service users and the Tanjung Tebat Sub-district agency, secondary data through data obtained related to the Process of General Administration Services in Tanjung Tebat District. Based on the results of analysis and research in the field, it can be concluded that the Process of General Administration Services in the Tanjung Tebat District Office as a whole has not been good. In fulfilling the characteristics in the dimensions of Tangible, Reliable, Responsiveness, Assurance and Emphaty, they have not been in accordance with predetermined characteristics. Constraints faced are limited Human Resources, still not maximally fulfilled facilities and infrastructure to support services, the condition of the service room that is less comfortable, and there are still officers who violate service procedures. Tanjung Tebat Subdistrict should improve the quality of services through the addition of Human Resources, repair and multiply facilities and infrastructure and follow up on the Standard Operating Procedure that has been determined to achieve excellent service. Keywords : Public Service

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Pelayanan Publik
Subjects: H Social Sciences > HV Social pathology. Social and public welfare > HV7935-8025 Administration and organization
J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions: 07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User: Users 1660 not found.
Date Deposited: 12 Sep 2019 05:15
Last Modified: 12 Sep 2019 05:15
URI: http://repository.unsri.ac.id/id/eprint/7208

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