KUALITAS PELAYANAN PENGUSULAN JENJANG JABATAN AKADEMIK DOSEN DARI LEKTOR KE LEKTOR KEPALA DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH II PALEMBANG

DEWI, JAYANTI NURMALA and Widodo, Slamet and Semil, Nurmah (2022) KUALITAS PELAYANAN PENGUSULAN JENJANG JABATAN AKADEMIK DOSEN DARI LEKTOR KE LEKTOR KEPALA DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH II PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This research is motivated by the Quality of Service to carry out the Proposal for Lecturer Academic Position Levels from Lecturer to Head Lector at Regional II Higher Institutions Palembang. In order for the quality of services provided to run well, they must maximize the achievement of the planned Vision and Mission. The purpose of this study is how the Quality of Service for Proposing Lecturer Academic Position Levels from Lector to Head Lector at Regional II Higher Institutions Palembang. The method used in this research is quantitative. The data collection technique in this study was conducted by filling out questionnaires and observations while the data analysis technique used the interval method. To measure the quality of service in the study using Statistical Product and Service Solutions (SPSS) version 26. The discussion is directed to find out the actual facts in measuring service quality. The results of the study show that the service quality of Lecturer Academic Position Levels from Lecturer to Head Lecturer is very satisfactory with a score of 83.88%, it can be seen from the theory of service quality according to Zeilhaml etc. : with five dimensions, namely Tagible, Reliability, Responsiviness, Assurance, Empathy.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kualitas, Pelayanan, Jenjang Jabatan Akademik, Kualitas Pelayanan
Subjects:	J Political Science > JA Political science (General) > JA1-92 Political science (General)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 21415 not found.
Date Deposited:	20 Jun 2022 07:14
Last Modified:	20 Jun 2022 07:14
URI:	http://repository.unsri.ac.id/id/eprint/72518

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