RESPONSIVITAS OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENANGANI LAPORAN MALADMINISTRASI

WIJAYA, KRISTINA PRASETYA and Sobri, Kgs. Muhammad and Aryansah, Januar Eko (2022) RESPONSIVITAS OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA SELATAN DALAM MENANGANI LAPORAN MALADMINISTRASI. Undergraduate thesis, Sriwijaya University.

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Abstract

This research is entitled "Responsivity of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in Handling Maladministration Reports". Responsiveness is the responsiveness and responsibility of public service providers to meet the needs of the community. Because the performance of public services is not optimal, so many people report about the performance of service providers to the Indonesian Ombudsman Representative for South Sumatra. This study aims to see the extent of responsiveness of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in dealing with reports of maladministration. This study uses a qualitative descriptive method, the data sources are primary data and secondary data, data collection techniques through interviews, observation and documentation. The results showed that the responsiveness of the Ombudsman of the Republic of Indonesia Representative of South Sumatra in handling maladministration reports related to the ability to respond, accuracy of service, accuracy in serving and responding to complaints was responsive. However, for the category of serving speed and serving on time, it is still not responsive. The inhibiting factors for the Ombudsman of the Republic of Indonesia Representative of South Sumatra are Human Resources (HR) which are still lacking and inadequate facilities and infrastructure.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Responsivitas, Ombudsman, Laporan Maladministrasi.
Subjects:	H Social Sciences > HN Social history and conditions. Social problems. Social reform > HN1-995 Social history and conditions. Social problems. Social reform
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Kristina Prasetya Wijaya
Date Deposited:	20 Sep 2022 08:44
Last Modified:	20 Sep 2022 08:44
URI:	http://repository.unsri.ac.id/id/eprint/79270

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