GAMBARAN KEPUASAN PASIEN BPJS KESEHATAN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI PUSKESMAS ALANG - ALANG LEBAR 2018

HIDAYAT, MUHAMMAD and Awalia, Hema and Lani, Lasma Evy (2019) GAMBARAN KEPUASAN PASIEN BPJS KESEHATAN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI PUSKESMAS ALANG - ALANG LEBAR 2018. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: Social Insurance Administration Organization (BPJS) of Health as a caretaker of National Social Security System (SJSN) appropriates with UU NO. 40/2004 that, obligated indonesian citizen participate in a programme of National Health Insurance (JKN). Puskesmas as a first level Health Facility (FTKP) in JKN has a duty of giving comprehensive services of healt in order that medical patient feel satisfied about the quality of health services. Objective: To find out the satisfaction of BPJS Health patients at Pusekesmas Alang - Alang Lebar 2018. To find out the dimension of tangiable, reliability, responsiveness, assurance, and empathy of the quality from dental and oral health Puskesmas services based on the level of BPJS’s patient satisfaction in Alang - Alang Lebar on 2018. Method: This research was using an observational survey design. The subjects of this research were all BPJS participants who received health services in Alang- Alang Lebar Puskesmas Dental Clinic on September to October 2018 as many as patient obtained by a technic of consecutive sampling. Resulth: Those patients answered satisfied based on the dimensions tangiable, reliability, responsiveness, assurance, emphaty each of them are 94,56 %, 90,2%, 97,82%, and 96,65 %. Conclusion: The conclusion of this research is to show that those patient felt satisfied about health services of dental and oral health in Puskesmas Alang - Alang Lebar

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Services quality, level of satisfaction, Health BPJS
Subjects: R Medicine > RK Dentistry > RK1-715 Dentistry
Divisions: Faculty of Medicine > 12201-Dentistry (S1)
Depositing User: Mrs Kharisma Afrianti
Date Deposited: 27 Sep 2019 03:27
Last Modified: 27 Sep 2019 03:27
URI: http://repository.unsri.ac.id/id/eprint/9065

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