Items where Author is "Unika, Riki"
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Firdaus, Mgs. Afriyan and Putra, Apriansyah and Unika, Riki (2016) Requirements Engineering for Customer Satisfaction Management System of Higher Education Implementing E-CRM And ISO 9001:2008. In: 2nd Sriwijaya Economics, Accounting and Business Conference 2016, 23 - 24 November 2016, Palembang, Indonesia.