RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KUALITAS LAYANAN DI AMERICAN ENGLISH COURSE MENGGUNAKAN METODE USER CENTERED DESIGN

SAPUTRA, ALFA SUMAWIJAYA and Ruskan, Endang Lestari and Ibrahim, Ali (2018) RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KUALITAS LAYANAN DI AMERICAN ENGLISH COURSE MENGGUNAKAN METODE USER CENTERED DESIGN. Undergraduate thesis, Sriwijaya University.

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Abstract

American English Course is an evolving English language learning guide, with many similar business rivals, so the company realized the importance of improving service quality. One of them by using the concept of Customer Relationship Management and In building the system of researchers using Waterfall system development method, In this study researchers used the method of User Centered Design analysis as an effort to improve the quality of service in the company by focusing the opinions of users in building systems in the company.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	American English Course, Customer Relationship Management, Waterfall, User Cetered Design
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Mr Halim Sobri
Date Deposited:	15 Oct 2019 02:40
Last Modified:	15 Oct 2019 02:40
URI:	http://repository.unsri.ac.id/id/eprint/11656

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