RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KUALITAS LAYANAN DI AMERICAN ENGLISH COURSE MENGGUNAKAN METODE USER CENTERED DESIGN

SAPUTRA, ALFA SUMAWIJAYA and Ruskan, Endang Lestari and Ibrahim, Ali (2018) RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KUALITAS LAYANAN DI AMERICAN ENGLISH COURSE MENGGUNAKAN METODE USER CENTERED DESIGN. Undergraduate thesis, Sriwijaya University.

[thumbnail of RAMA_ 57201_ 09031381419073.pdf] Text
RAMA_ 57201_ 09031381419073.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (9MB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_01_front_ref.pdf]
Preview
Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_01_front_ref.pdf - Accepted Version
Available under License Creative Commons Public Domain Dedication.

Download (1MB) | Preview
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_02.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_02.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (194kB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_03.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_03.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (1MB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_04.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_04.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (2MB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_05.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_05.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (10kB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_06_ref.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_06_ref.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (232kB) | Request a copy
[thumbnail of RAMA_ 57201_ 09031381419073_0017117801_0021078402_07_lamp.pdf] Text
RAMA_ 57201_ 09031381419073_0017117801_0021078402_07_lamp.pdf - Accepted Version
Restricted to Repository staff only
Available under License Creative Commons Public Domain Dedication.

Download (4MB) | Request a copy

Abstract

American English Course is an evolving English language learning guide, with many similar business rivals, so the company realized the importance of improving service quality. One of them by using the concept of Customer Relationship Management and In building the system of researchers using Waterfall system development method, In this study researchers used the method of User Centered Design analysis as an effort to improve the quality of service in the company by focusing the opinions of users in building systems in the company.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: American English Course, Customer Relationship Management, Waterfall, User Cetered Design
Subjects: T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued
Divisions: 09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Mr Halim Sobri
Date Deposited: 15 Oct 2019 02:40
Last Modified: 15 Oct 2019 02:40
URI: http://repository.unsri.ac.id/id/eprint/11656

Actions (login required)

View Item View Item