HUBUNGAN ANTARA REGULASI EMOSI PASIEN BPJS DENGAN PERSEPSI KUALITAS PELAYANAN DI RSUD X

PRATIWI, HANNY and Anggraini, Dewi and Pratiwi, Marisya (2019) HUBUNGAN ANTARA REGULASI EMOSI PASIEN BPJS DENGAN PERSEPSI KUALITAS PELAYANAN DI RSUD X. Undergraduate thesis, Sriwijaya University.

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Abstract

The aim of this study is to determine the relationship between emotion regulation BPJS patients with perceptions of service quality in RSUD X. The study hypothesis that there is relationship between emotion regulation BPJS patients with perceptions of service quality in RSUD X. Study population was a BPJS patients who have received health services at RSUD X with unknown number of samples. The research sample is 100 person and to try out is 50 person, used incidental sampling. Emotion regulation dan perceptions of service quality was measured by the scale which refers to aspects of emotion regulation from Gross and Thompson and aspects of perceptions of service quality from Walgito and Parasuraman. The study used pearson’s product moment correlation to analyze the data. The result showed that there is significant relationship between emotion regulation and perceptions of service quality as proven by p-value = 0,001 (p<0,05 ; r = 0,342). Therefore, the proposed hypothesis is acceptable.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	regulasi emosi, persepsi, kwalitas pelayanan
Subjects:	B Philosophy. Psychology. Religion > BF Psychology > BF176-176.5 Psychological tests and testing
Divisions:	04-Faculty of Medicine > 73201-Phsycology (S1)
Depositing User:	Users 2358 not found.
Date Deposited:	18 Oct 2019 03:49
Last Modified:	18 Oct 2019 03:49
URI:	http://repository.unsri.ac.id/id/eprint/11952

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