EVALUASI USABILITY APLIKASI GETCONTACT MENGGUNAKAN POST STUDY SYSTEM USABILITY QUESTIONNAIRE (PSSUQ) DAN RETROSPECTIVE THINK ALOUD (RTA)

ZAHIRAH, NABILAH and Indah, Dwi Rosa (2025) EVALUASI USABILITY APLIKASI GETCONTACT MENGGUNAKAN POST STUDY SYSTEM USABILITY QUESTIONNAIRE (PSSUQ) DAN RETROSPECTIVE THINK ALOUD (RTA). Undergraduate thesis, Sriwijaya University.

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Abstract

GetContact, a contact management and spam call protection application with over 700 million downloads on the Google Play Store, still has room for usability improvements. This study aims to evaluate the usability of GetContact in the Palembang region based on reviews on Quora, and comments on the Google Play Store. The methods used are the Post-Study System Usability Questionnaire (PSSUQ) and Retrospective Think Aloud (RTA). PSSUQ results from 190 respondents show a good overall usability level with a score of 2.73. The System Usefulness scale recorded a value of 2.60, and Information Quality reached 2.80, indicating satisfactory usability. However, Interface Quality with a score of 2.89 still needs improvement. Findings from the RTA method also identified constraints in the application's features and interface. This study concludes that although GetContact's overall usability level is good and accepted by users, further development of the interface and features is still needed to improve overall usability and create a better user experience.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Evaluation, GetContact, Usability, Post Study System Usability Questionnaire, Retrospective Think Aloud.
Subjects:	T Technology > T Technology (General) > T57.6-57.97 Operations research. Systems analysis
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Nabilah Zahirah
Date Deposited:	08 Jan 2025 12:48
Last Modified:	08 Jan 2025 12:48
URI:	http://repository.unsri.ac.id/id/eprint/163177

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