IMPLEMENTASI PROGRAM LAYANAN DIGITAL TRACKING EQUIPMENT SYSTEM (DITES) DI LEMBAGA LAYANAN PENDIDIKAN TINGGI (LLDIKTI) WILAYAH II KOTA PALEMBANG

ROMADON, RAMA and LIONARDO, ANDRIES (2025) IMPLEMENTASI PROGRAM LAYANAN DIGITAL TRACKING EQUIPMENT SYSTEM (DITES) DI LEMBAGA LAYANAN PENDIDIKAN TINGGI (LLDIKTI) WILAYAH II KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Program Layanan Digital Tracking Equipment System (DiTES) adalah aplikasi digital yang dikembangkan oleh Lembaga Layanan Pendidikan Tinggi (LLDikti) Wilayah II Kota Palembang untuk mengelola surat-menyurat, pengajuan dokumen, dan administrasi secara elektronik antara perguruan tinggi dan LLDikti Wilayah II Kota Palembang. Meskipun demikian, implementasi Program Layanan DiTES masih menghadapi beberapa kendala yang perlu di atasi. Penelitian ini bertujuan untuk mengukur keberhasilan implementasi Program Layanan DiTES di LLDikti Wilayah II Kota Palembang dan mengidentifikasi faktor pendukung dan penghambatnya. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data wawancara, observasi, dan studi dokumentasi. Fokus penelitian mengukur implementasi Program Layanan DiTES dengan menggunakan dimensi keberhasilan implementasi kebijakan Ripley dan Franklin (1986), yaitu kepatuhan, rutinitas fungsi, dan kinerja. Hasil penelitian menunjukkan bahwa implementasi Program Layanan DiTES sudah cukup berhasil dengan percepatan layanan, penghematan waktu, dan kepuasan pengguna. Namun, masih ada kendala seperti masih adanya pengguna yang belum mematuhi prosedur dan persyaratan pelayanan yang di sediakan dalam Program Layanan DiTES, beberapa proses yang belum terintegrasi dalam aplikasi DiTES, gangguan jaringan internet, serangan virus (malware), serangan siber, dan masalah dokumen yang tidak terbaca.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: DiTES (Digital Tracking Equipment System), Lembaga Layanan Pendidikan Tinggi (LLDikti) Wilayah II, Implementasi Kebijakan Program.
Subjects: J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
J Political Science > JK Political institutions (United States) > JK1606-1683 Capital. Public buildings. Government property. Government purchasing
J Political Science > JK Political institutions (United States) > JK404-1685 Government. Public administration
J Political Science > JK Political institutions (United States) > JK631-868 Civil Service. Departments and agencies
J Political Science > JS Local government Municipal government
Divisions: 07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User: Rama Romadon
Date Deposited: 20 Mar 2025 06:23
Last Modified: 27 Mar 2025 06:23
URI: http://repository.unsri.ac.id/id/eprint/169454

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