KUALITAS PELAYANAN PASIEN INSTALANSI GAWAT DARURAT (IGD) DI RUMAH SAKIT UMUM DAERAH (RSUD) LAHAT

MEIVIA, MEIVIA and Semil, Nurmah and Budiarto, Gatot (2018) KUALITAS PELAYANAN PASIEN INSTALANSI GAWAT DARURAT (IGD) DI RUMAH SAKIT UMUM DAERAH (RSUD) LAHAT. Undergraduate thesis, Sriwijaya University.

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Abstract

This research was motivated by a complaint about the services provided by emergency departments in General Hospital Lahat Government who still in feel not maximized and incomplete equipment. this study aims to d etermine the quality of health care in emergency d epartments in General Hospital Lahat. Research using the theory of five dimensions of service quality (SERVQUAL) by Parasuraman consisting of tangibles, reliability, responsiveness, assurance and empathy. By using the quantitative research methods, the research questionnaire distributed to 45 respondents in emergency departments with incidental sampling method.··The results showefi the quality of health services in General Hospital Lahat Government is now very satisfactory, that amounted to 0, 1. Medical facilities provided by the General Hospital Lahat Government becomes the dimension with the highest value on the quality of h ealth services in General Hospital Lahat Government. Meanwhile, Assurance becomes the dimension with the lowes t value due to lack of quality of service provided by its officers. Assurance s uch as p .:::tient comfort, courtesy of the officer, and safety of the patient by the hospital staff are suggested to be more evaluated and cared for in order to provide maximum service to patients especially Emergency Ins tantiation. To improve the quality of medical personnel it is advisable to conduct training in the field of human r esources.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Satisfaction, patient, e,nergency departntents
Subjects:	J Political Science > JK Political institutions (United States) > JK1-9993 Political institutions and public administration (United States)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Mrs Sri Astuti
Date Deposited:	09 Oct 2019 01:23
Last Modified:	09 Oct 2019 01:23
URI:	http://repository.unsri.ac.id/id/eprint/11220

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