ANALISIS FAKTOR DOMINAN DALAM KESUKSESAN E-GOVERNMENT SIDEMANG PADA DINAS KOMUNIKASI DAN INFORMATIKA KOTA PALEMBANG DENGAN MENGGUNAKAN MODEL DELONE AND MCLEAN

FARIS, HANINDA AMMAR and Wedhasmara, Ari (2023) ANALISIS FAKTOR DOMINAN DALAM KESUKSESAN E-GOVERNMENT SIDEMANG PADA DINAS KOMUNIKASI DAN INFORMATIKA KOTA PALEMBANG DENGAN MENGGUNAKAN MODEL DELONE AND MCLEAN. Undergraduate thesis, Sriwijaya University.

	Text RAMA_57201_09031281924065.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (10MB) | Request a copy
	Text RAMA_57201_09031281924065_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (6MB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_57201_09031281924065_0011127803_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (464kB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (505kB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (188kB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (227kB) | Request a copy
	Text RAMA_57201_09031281924065_0011127803_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (7MB) | Request a copy

Abstract

E-Government is the government's effort to utilize innovative information and communication technology to provide easily accessible and efficient public services in terms of time and cost. This research aims to identify the factors influencing the success of the SIDEMANG application managed by the Department of Communication and Informatics of Palembang City, using the Delone and McLean model. SIDEMANG is an online application used in Palembang City to provide administrative services to the community, particularly in the areas of letters and permits. This application enables individuals to handle various administrative processes at the district/subdistrict level online. The research employs a quantitative method, collecting primary data through questionnaire distribution. The research sample is obtained using probability sampling, specifically simple random sampling with 97 respondents. The collected data is analyzed using the SmartPLS application, following several steps such as testing the questionnaire's validity through convergent validity by calculating outer loading. Furthermore, discriminant validity is assessed through cross loading and heterotrait-monotrait ratio to evaluate the questionnaire's validity. Reliability is examined using composite reliability based on the Cronbach's alpha value. If the data is deemed valid and reliable, a structural model evaluation is conducted to determine the relationships between constructs, followed by hypothesis determination through path analysis using path coefficient. The research findings indicate that information quality influences user satisfaction, service quality influences use/intention to use, use/intention to use influences user satisfaction, use/intention to use influences net benefits, and user satisfaction affects net benefits. However, information quality does not affect use/intention to use, system quality does not influence use/intention to use, system quality does not affect user satisfaction, and service quality does not influence user satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	E-Government, Delone and McLean model, The success of information systems
Subjects:	J Political Science > JK Political institutions (United States) > JK404-1685 Government. Public administration T Technology > T Technology (General) > T1-995 Technology (General)
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Mr. Haninda Ammar Faris
Date Deposited:	05 Jul 2023 08:17
Last Modified:	05 Jul 2023 08:17
URI:	http://repository.unsri.ac.id/id/eprint/114334

Actions (login required)

View Item