ANXIETY UNCERTAINTY MANAGEMENT DALAM KOMUNIKASI INTERPERSONAL PETUGAS REGSOSEK 2022 (STUDI KUALITATIF PADA PROSES PENGELOLAAN KECEMASAN DAN KETIDAKPASTIAN PETUGAS PENDATA LAPANGAN BADAN PUSAT STATISTIK KOTA PALEMBANG DI KECAMATAN SAKO)

ARDIANA, VIVIN and Musdalifah, Farisha Sestri (2023) ANXIETY UNCERTAINTY MANAGEMENT DALAM KOMUNIKASI INTERPERSONAL PETUGAS REGSOSEK 2022 (STUDI KUALITATIF PADA PROSES PENGELOLAAN KECEMASAN DAN KETIDAKPASTIAN PETUGAS PENDATA LAPANGAN BADAN PUSAT STATISTIK KOTA PALEMBANG DI KECAMATAN SAKO). Undergraduate thesis, Sriwijaya University.

	Text RAMA_70201_07031181924237.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
	Text RAMA_70201_07031181924237_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (17MB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_70201_07031181924237_0005099303_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (634kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (219kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (369kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (730kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_06.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (193kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (412kB) | Request a copy
	Text RAMA_70201_07031181924237_0005099303_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

The initial encounter between two cultures can create an unfamiliar atmosphere that can lead to a crisis. Several studies have proven that the poor psychological state of the communicator can be an obstacle to effective communication. This situation can be a problem in work activities where communication is the main tool, one of which is the Field Assessing Officer (PPL) profession. PPL Central Statistics Agency (BPS) has a role to collect community data used as the basis for state development. However, PPL faces a situation where they meet with different people so a state of uncertainty and anxiety is very likely for them to experience. This study aims to determine the state of anxiety and uncertainty and the forms of management carried out by PPL BPS Palembang City in the 2022 Preliminary Research and Research Data Collection activities in Sako District. This study refers to the theory of Anxiety Uncertainty Management by grouping seven categories of visible causes and mindfulness to achieve effective communication. The research data were obtained from the results of in-depth interviews and documentation studies using qualitative descriptive research methods. The results showed that PPL experienced a state of anxiety and uncertainty and continued to carry out the management process because of the different situations and opponents they encountered. Researchers also found that mindfulness can successfully lead PPLs to choose alternative attitudes that tend to create effective communication.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Anxiety Uncertainty Management, Interpersonal Communication
Subjects:	P Language and Literature > P Philology. Linguistics > P94.7 Interpersonal communication
Divisions:	07-Faculty of Social and Politic Science > 70201-Communication Science (S1)
Depositing User:	Vivin Ardiana
Date Deposited:	20 Jul 2023 08:18
Last Modified:	20 Jul 2023 08:18
URI:	http://repository.unsri.ac.id/id/eprint/119242

Actions (login required)

View Item