KUALITAS PELAYANAN PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) RAWAT INAP WAY KANDIS DI KOTA BANDAR LAMPUNG PROVINSI LAMPUNG

NAINGGOLAN, LIA JUNIANTI and Semil, Nurmah and Susilowati, Retno (2018) KUALITAS PELAYANAN PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) RAWAT INAP WAY KANDIS DI KOTA BANDAR LAMPUNG PROVINSI LAMPUNG. Undergraduate thesis, Sriwijaya University.

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Abstract

Politics in a word derived from Gracee: politikos, have meaning as from, for, or relating to citizens, so that it can be defined as the process of formation and distribution of power in society, among others, tangible decision-making process, especially in a country. To run it then there needs to be political management that serves to regulate the course of the implementation of a political service. The political service provided by the State consists of many things including in the fields of health, education, employment etc. The health of a citizen is indispensable to ensure the quality of human resources of the State itself. And to sufficient the needs of health itself in Indonesia there is Puskesmas (Community Health Centers) made by the government as the most first reach in serving the community in the field of health. A good Puskesmas service is needed to create a healthy and quality society and has an obligation to provide the best first-rate health services. This study itself aims to determine the quality of health services provided one of the puskesmas in Bandar Lampung, namely Puskesmas Rawat Inap Way Kandis. This research uses quantitative descriptive research method. Data collection techniques used are questionnaires submitted to respondents who are patients from Puskesmas Rawat Inap Way Kandis itself. With ten indicators and twenty one point questions asked, in this study obtained the results that show that the quality of Puskesmas Rawat Inap Way Kandis is assessed by the respondents have good service quality. However, the researcher recommends that Puskesmas Rawat Inap Way Kandis should be more careful about the patient's need in handling complaints. And also as soon as possible to complete the file of Puskesmas Rawat Inap Way Kandis in terms of accreditation and also the fulfillment of Human Resources or employees / staff so that there is no imbalance of responsibility so that in serving patients who come to visit to check their health in Puskesmas Rawat Inap Way Kandis more feel satisfaction in receiving the services available.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service Quality, Puskesmas (Community Health centers)
Subjects:	J Political Science > JK Political institutions (United States) > JK1-9993 Political institutions and public administration (United States)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Mrs Sri Astuti
Date Deposited:	25 Oct 2019 08:45
Last Modified:	25 Oct 2019 08:45
URI:	http://repository.unsri.ac.id/id/eprint/13319

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