PELAYANAN PUBLIK DALAM PERSPEKTIF DYNAMIC GOVERNANCE DI KANTOR IMIGRASI KELAS I TPI PALEMBANG

KARINA, VANIA and Prabujaya, Sena Putra (2024) PELAYANAN PUBLIK DALAM PERSPEKTIF DYNAMIC GOVERNANCE DI KANTOR IMIGRASI KELAS I TPI PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This research aims to explore the practice of dynamic governance in public services at the Class I Immigration Office TPI Palembang. The data used in this study are primary data obtained through interviews with office employees and the community in the area of the Class I Immigration Office TPI Palembang, as well as secondary data obtained from Service Standard Operating Procedures (SOP) and various literature. The analytical technique used in this research is qualitative with observation and interview methods. The results of this study indicate that the practice of dynamic governance has been successfully implemented and has had an impact on improving the quality of public services at the Class I Immigration Office TPI Palembang. This can be seen based on the 8 dimensions in dynamic governance according to Boon & Geraldine, namely future uncertainties, external practices, able people, agile process, thinking ahead, thinking again, thinking across, and adaptive policies, with organizational culture as a reference to support these dimensions

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Pelayanan Publik, Dynamic Governance, Dynamic Capabilites
Subjects:	H Social Sciences > H Social Sciences (General) J Political Science > JA Political science (General) > JA1-92 Political science (General)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Vania Karina
Date Deposited:	15 Jan 2024 07:58
Last Modified:	15 Jan 2024 07:58
URI:	http://repository.unsri.ac.id/id/eprint/138195

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