SISTEM TANYA JAWAB LAYANAN PT ASABRI (PERSERO) MENGGUNAKAN METODE RULE BASED

AGUSTINA, SILVI and Yusliani, Novi and Rizqie, M. Qurhanul (2024) SISTEM TANYA JAWAB LAYANAN PT ASABRI (PERSERO) MENGGUNAKAN METODE RULE BASED. Undergraduate thesis, Sriwijaya University.

	Text RAMA_55101_09021382025153.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_55101_09021382025153_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (7MB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (445kB)
	Text RAMA_55101_09021382025153_0008118205_0203128701_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (147kB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (137kB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (436kB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (214kB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (13kB) | Request a copy
	Text RAMA_55101_09021382025153_0008118205_0203128701_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (432kB) | Request a copy

Abstract

Information about services at PT Asabri is still less touched by participants. This is due to the lack of human resources, especially customer service in serving participants. To overcome these problems, a question and answer system is needed to get more interactive information in order to help customer service in carrying out their duties. In this research, the system developed uses the rule- based method. The Rule Based approach runs using question word analysis in user input questions. Question candidates that have the same type as the input question type will calculate the same word index. The highest index value will output the answer. The question and answer system created has been successfully implemented with performance in the first scenario, namely questions in the dataset, getting an accuracy of 98.3%. In the second scenario, the question in the dataset with the addition of new words, the accuracy is 90%. But in the last scenario with questions from users get an accuracy of 40%. For further development, it is recommended that the Answer Finder process be improved, especially in semantic calculation and analysis.

Item Type:	Thesis (Undergraduate)
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General)
Divisions:	09-Faculty of Computer Science > 55201-Informatics (S1)
Depositing User:	Silvi Agustina
Date Deposited:	20 Mar 2024 01:59
Last Modified:	20 Mar 2024 01:59
URI:	http://repository.unsri.ac.id/id/eprint/141781

Actions (login required)

View Item