PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN SUKARAMI KOTA PALEMBANG DALAM MELAYANI PEMBUATAN E-KTP

HASANAH, USWATUN and Nengyanti, Nengyanti (2024) PERAN PETUGAS UPTD DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL ZONA IX KECAMATAN SUKARAMI KOTA PALEMBANG DALAM MELAYANI PEMBUATAN E-KTP. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63201_07011181722111.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy
	Text RAMA_63201_07011181722111_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (6MB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (953kB)
	Text RAMA_63201_07011181722111_0012046702_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (165kB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (129kB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (475kB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (44kB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (104kB) | Request a copy
	Text RAMA_63201_07011181722111_0012046702_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy

Abstract

The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (Electronic Identity Card), utilizing Biddle and Thomas's Role Theory. A qualitative approach was used in this research, with data collection techniques including observation, interviews, and documentation. The results indicate that the officers at the UPTD have performed their roles effectively. From the expectation dimension, the community expects faster, easier, and more efficient E-KTP issuance services. The norm implementation dimension is functioning well, supported by the Mayor's Regulation Number 1 of 2019 on the Establishment of UPTD Disdukcapil, further reinforced by a task letter issued by the Head of Disdukcapil of Palembang City, along with the SOP of Disdukcapil 2022. In the behavioral manifestation dimension, the officers have performed well according to expectations and norms, facilitating E-KTP issuance from the requirement phase to the procedural phase. Moreover, in executing their duties and responsibilities, the UPTD Disdukcapil officers work systematically and follow established procedures. The evaluation and sanction dimension has received positive responses, with officers providing clear and proper guidance in their services. However, improvements are needed regarding the attitude, hospitality, and certainty in completing E-KTP printing. Keywords: Expectations, Norms, Real Manifestation, Evaluation and Sanctions

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Peran, Harapan, Norma, Wujud Nyata, Penilaian dan Sanksi
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Uswatun Hasanah
Date Deposited:	27 Sep 2024 05:48
Last Modified:	27 Sep 2024 05:48
URI:	http://repository.unsri.ac.id/id/eprint/158040

Actions (login required)

View Item