STRATEGI KOMUNIKASI PEMASARAN DALAM MEMPERTAHANKAN LOYALITAS PELANGGAN ALFAMART DI KOTA PALEMBANG

KHAERUNNISA, AISYAH and Mahriani, Retna and Ilham, Muhammad Hidayatul (2024) STRATEGI KOMUNIKASI PEMASARAN DALAM MEMPERTAHANKAN LOYALITAS PELANGGAN ALFAMART DI KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

perusahaan ritel modern telah menjamur dan dapat dijumpai dijalanan, salah satunya ritel dari PT. sumber alfaria trijaya tbk. atau lebih dikenal sebagai alfamart. alfamart menjadi ritel terlaris di indonesia pada tahun 2023 dengan laba mencapai USD 8 miliar, atau setara dengan IDR 3,4 trilliun. penelitian ini bertujuan untuk melihat bagaimana strategi komunikasi pemasaran yang dilakukan oleh alfamart kota palembang dalam menjaga loyalitas pelanggannya. dalam penelitian ini digunakan metode penelitian kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi dan dokumentasi.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: strategi komunikasi pemasaran, ritel, alfamart,Loyalitas pelanggan
Subjects: T Technology > T Technology (General) > T10.5-11.9 Communication of technical information
Divisions: 07-Faculty of Social and Politic Science > 70201-Communication Science (S1)
Depositing User: Aisyah Khaerunnisa
Date Deposited: 22 Nov 2024 05:25
Last Modified: 22 Nov 2024 05:25
URI: http://repository.unsri.ac.id/id/eprint/159758

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