ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR SAMSAT UPTB PALEMBANG WILAYAH II

ANUGRA, YOGA and Prabujaya, Sena Putra (2024) ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR SAMSAT UPTB PALEMBANG WILAYAH II. Undergraduate thesis, Sriwijaya University.

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Abstract

Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage performance improvements and make decisions so that the organization has quality and highly competitive resources. Based on qualitative research regarding the performance of counter staff at the annual tax payment service at the Samsat UPTB Palembang Region II Office, it can be concluded that the performance of employees in this office is considered very good. This can be seen from the results of the researcher's interviews with the public which show a high level of satisfaction with the public services provided by the counter staff at the office. This performance assessment is based on several indicators, including service quality, number of services provided, punctuality, attendance and employee collaboration abilities, which are generally considered good. However, there are several factors that become obstacles to the performance of employees in the office, such as the practice of brokers and the level of community participation which may affect the effectiveness and efficiency of the services provided. However, overall, the performance of the counter officers at the Samsat UPTB Palembang Region II Office was assessed as positive and satisfactory based on responses from the community involved in this research. Key words: performance, employee performance, community service

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	kinerja, kinerja pegawai, pelayanan masyarakat
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Yoga Anugra
Date Deposited:	22 Nov 2024 05:06
Last Modified:	22 Nov 2024 05:06
URI:	http://repository.unsri.ac.id/id/eprint/159759

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