ANALISIS FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA APLIKASI VIU MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) DAN DELONE AND MCLEAN

SABRINA, DEA FITRI and Indah, Dwi Rosa (2024) ANALISIS FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA APLIKASI VIU MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) DAN DELONE AND MCLEAN. Undergraduate thesis, Sriwijaya University.

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Abstract

One area of telecommunications technology that is also undergoing development in the context of entertainment is that of video streaming. Viu is a video streaming service that provides a range of premium content free of charge. Nevertheless, the Viu application continues to elicit a range of grievances, with the application’s rating remaining relatively low. It is of great importance to consider user satisfaction with an application. This research employs two methods, namely End User Computing Satisfaction (EUCS) and Delone & McLean, to ascertain the factors influencing user satisfaction with the Viu application. A sample of 244 respondents was obtained for the purposes of this research. The data obtained was analysed using the PLS-SEM technique with the Smart-PLS 4 tool. The final results obtained were that the variables of content, ease of use, timeliness, system quality, and finally information quality have a significant effect on user satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	User Satisfaction, VIU, End User Computing Satisfaction, DeLone & McLean.
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General) T Technology > T Technology (General) > T57.6-57.97 Operations research. Systems analysis T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.6.E9 Management information systems -- Congresses.
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Dea Fitri Sabrina
Date Deposited:	27 Dec 2024 01:40
Last Modified:	27 Dec 2024 01:40
URI:	http://repository.unsri.ac.id/id/eprint/161421

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