EVALUASI USABILITY DAN USER EXPERIENCE APLIKASI WEVERSE SHOP MENGGUNAKAN METODE COGNITIVE WALKTHROUGH DAN POST STUDY SYSTEM USABILITY QUESTIONNAIRE

KHALISATIFA, AIDA and Ibrahim, Ali (2024) EVALUASI USABILITY DAN USER EXPERIENCE APLIKASI WEVERSE SHOP MENGGUNAKAN METODE COGNITIVE WALKTHROUGH DAN POST STUDY SYSTEM USABILITY QUESTIONNAIRE. Undergraduate thesis, Sriwijaya University.

	Image RAMA_57201_09031282126098_cover.jpg - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (700kB) | Request a copy
	Text RAMA_57201_09031282126098.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (11MB) | Request a copy
	Text RAMA_57201_09031282126098_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (988kB)
	Text RAMA_57201_09031282126098_0021078402_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (290kB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (401kB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (474kB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (204kB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (220kB) | Request a copy
	Text RAMA_57201_09031282126098_0021078402_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (10MB) | Request a copy

Abstract

The rapid development of technology has encouraged the integration of digital services, including e-commerce apps such as Weverse Shop. As a platform that provides official merchandise for K-Pop fans, Weverse Shop underwent significant changes after being integrated into the Weverse app. This study aims to evaluate the usability and user experience of Weverse Shop e-commerce app following this integration. The evaluation was conducted using the Cognitive Walkthrough and Post Study System Usability Questionnaire (PSSUQ) methods. Cognitive Walkthrough is used to identify usability issues from an expert perspective, while PSSUQ is used to quantitatively measure user experience through three subscales: System Usefulness, Information Quality, and Interface Quality. Participants in this study ran 7 task scenarios relevant to the application features. Based on the analysis results, the average scores for the PSSUQ subscales were 2.99 for System Usefulness, 2.98 for Information Quality, and 2.87 for Interface Quality, with an overall score of 2.95. These results indicate that the application interface still needs improvement, especially in the aspects of navigation and information delivery. This research provides recommendations for improvements to usability elements to increase user satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Cognitive Walkthrough, E-Commerce, PSSUQ, Evaluasi Usability, User Experience
Subjects:	T Technology > T Technology (General) > T57.6-57.97 Operations research. Systems analysis
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Aida Khalisatifa
Date Deposited:	31 Dec 2024 01:54
Last Modified:	31 Dec 2024 01:54
URI:	http://repository.unsri.ac.id/id/eprint/161997

Actions (login required)

View Item