KINERJA PELAYANAN IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DALAM MENDORONG TRANSFORMASI DIGITAL E-KTP DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN OKU TIMUR

WIJAYA, MERA PUTRI and Aryansah, Januar Eko (2025) KINERJA PELAYANAN IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DALAM MENDORONG TRANSFORMASI DIGITAL E-KTP DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN OKU TIMUR. Undergraduate thesis, Sriwijaya University.

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Abstract

Digital transformation in public services is essential in the modern era, including in population administration. This study aims to analyze the performance of Digital Population Identity (IKD) services in promoting the digital transformation of e-KTP at the Department of Population and Civil Registration of OKU Timur Regency. Using a descriptive qualitative approach, this research examines productivity, service quality, responsiveness, responsibility, and accountability based on the performance theory of Agus Dwiyanto (2006). The study found that IKD implementation still faces various challenges, including low activation rates among the public, lack of socialization, as well as infrastructure and internet accessibility issues. Nevertheless, IKD services are considered to provide administrative convenience for those who have utilized them. Therefore, more effective strategies are needed in socialization, increasing digital literacy, and strengthening technological infrastructure to improve the effectiveness of IKD services in OKU Timur Regency. Key Word: Service Performance, Digital Population Identity, Digital Transformation, e-KTP, Public Administration.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Key Word: Service Performance, Digital Population Identity, Digital Transformation, e-KTP, Public Administration.
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Mera Putri Wijaya
Date Deposited:	13 Mar 2025 07:23
Last Modified:	13 Mar 2025 07:23
URI:	http://repository.unsri.ac.id/id/eprint/168568

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