EVALUASI USER EXPERIENCE PADA APLIKASI BRIMO MENGGUNAKAN METODE HEURISTIC EVALUATION

OMPUSUNGGU, LARA MANUELA and Meiriza, Allsela (2025) EVALUASI USER EXPERIENCE PADA APLIKASI BRIMO MENGGUNAKAN METODE HEURISTIC EVALUATION. Undergraduate thesis, Sriwijaya University.

Preview	Image RAMA_57201_09031282126110_Cover.jpeg Download (815kB) | Preview
	Text RAMA_57201_09031282126110.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy
	Text RAMA_57201_09031282126110_TURNITIN.pdf Download (12MB)
	Text RAMA_57201_09031282126110_0013058302_01_front_ref.pdf Download (2MB)
	Text RAMA_57201_09031282126110_0013058302_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (390kB) | Request a copy
	Text RAMA_57201_09031282126110_0013058302_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (155kB) | Request a copy
	Text RAMA_57201_09031282126110_0013058302_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (298kB) | Request a copy
	Text RAMA_57201_09031282126110_0013058302_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (52kB) | Request a copy
	Text RAMA_57201_09031282126110_0013058302_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (190kB) | Request a copy
	Text RAMA_57201_09031282126110_0013058302_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy

Abstract

The BRImo application as one of the mobile banking service providers that received many bad reviews on the Google Play Store, so an evaluation is needed to ensure the level of user satisfaction. This study aims to evaluate the BRImo application using the Heuristic Evaluation method to measure user experience. Respondents in this study were BRImo application users who had made transactions at least once. The results of the Heuristic Evaluation method obtained an evaluation value on a scale of 3 which means Major Problem (given medium priority for improvement) consisting of several components, namely visibility of system status (3.33), match between system and the real world (3.31), user control and freedom (3.34), consistency and standard (3.34), error prevention (3.31), recognize rather than recall (3.34), flexibility and efficiency of use (3.36), aesthetic and minimalist design (3.38), help users recognize, diagnose, and recover from errors (3.36), and help and documentation (3.35).

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Layanan Perbankan Online, Heuristic Evaluation, Pengalaman Pengguna
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued T Technology > T Technology (General) > T58.6-58.62 Management information systems T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.6.E9 Management information systems -- Congresses.
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Lara Manuela Ompusunggu
Date Deposited:	21 Mar 2025 01:32
Last Modified:	21 Mar 2025 01:32
URI:	http://repository.unsri.ac.id/id/eprint/169495

Actions (login required)

View Item