EVALUASI SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN DALAM PEMBUATAN KARTU TANDA PENDUDUK ELEKTRONIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG

KURNIA, PUTRI and Aryansah, Januar Eko (2025) EVALUASI SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN DALAM PEMBUATAN KARTU TANDA PENDUDUK ELEKTRONIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

The Palembang City Government has implemented the Population Administration Information System (SIAK) for Electronic Identity Card (e-KTP) issuance to improve administrative efficiency and accuracy. However, its implementation faces several challenges This study aims to analyze SIAK implementation and identify supporting and inhibiting factors. Using a qualitative descriptive approach, data were collected through in-depth interviews, observations, and documentation. Evaluation was based on William N. Dunn's six aspects: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. Findings indicate that while SIAK accelerates administrative services, challenges such as technical disruptions, infrastructure limitations, insufficient staff training, and unequal service distribution persist. Additionally, system incompatibility with Palembang's social and cultural conditions hinders policy execution. This study suggests that the government enhance technological infrastructure, improve human resource capacity, and ensure equitable service access for a more effective and inclusive SIAK implementation.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Sistem Informasi Administrasi Kependudukan, e-KTP, Evaluasi Kebijakan, Disdukcapil, Palembang, William N. Dunn
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Putri Kurnia
Date Deposited:	21 Mar 2025 08:13
Last Modified:	21 Mar 2025 08:13
URI:	http://repository.unsri.ac.id/id/eprint/169762

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