EVALUASI USER EXPERIENCE TERHADAP APLIKASI PAYPAL VERSI 8 MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE(UEQ)

AINULLAH, IMAM ZADA and Syahbani, M. Husni (2025) EVALUASI USER EXPERIENCE TERHADAP APLIKASI PAYPAL VERSI 8 MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE(UEQ). Undergraduate thesis, Sriwijaya University.

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Abstract

Digital transformation and financial inclusion have driven the increased use of digital wallets and online transactions, with PayPal as one of the largest digital payment services. However, user responses to the quality of PayPal's systems and services are still mixed. This study aims to evaluate the user experience of the PayPal application version 8 using the User Experience Questionnaire (UEQ) method. The results showed that PayPal scored very well in attractiveness with a score of 1.82, Efficiency 1.67, dependability 1.66, stimulation 1.78, and novelty 1.61, placing it above 75% of similar apps. However, clarity with a score of 1.72 is rated "Above Average," indicating that 25% of other apps are performing better, so this aspect still needs attention. Overall, PayPal offers a positive user experience, especially in attractiveness and efficiency, although improvements to clarity are still needed. In addition, further evaluation is still needed because the scope of this research only covers the city of Pagaralam.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Evaluasi, PayPal, Dompet digital, User Experience Questionnaire
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General) T Technology > T Technology (General) > T1-995 Technology (General) > T9 General works
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Imam Zada Ainullah
Date Deposited:	20 Jun 2025 04:54
Last Modified:	20 Jun 2025 04:54
URI:	http://repository.unsri.ac.id/id/eprint/175780

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