ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI WONDR BY BNI MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

MUBAROCK, MUHAMMAD DHANI and Ruskan, Endang Lestari (2025) ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI WONDR BY BNI MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS). Undergraduate thesis, Sriwijaya University.

	Image RAMA_57201_09031282126042_Cover.jpg - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (106kB)
	Text RAMA_57201_09031282126042.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
	Text RAMA_57201_09031282126042_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (2MB)
	Text RAMA_57201_09031282126042_0017117801_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (468kB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (361kB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (736kB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (240kB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (220kB) | Request a copy
	Text RAMA_57201_09031282126042_0017117801_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

The development of digital technology has driven the banking sector to introduce mobile banking services in order to improve efficiency and customer satisfaction. BNI, as one of the national banks, launched the Wondr By BNI application to enhance service delivery for its users. This study aims to analyze user satisfaction with the Wondr By BNI application using the End User Computing Satisfaction (EUCS) method, which includes five variables: content, accuracy, format, ease of use, and timeliness. A quantitative approach was applied by distributing questionnaires to 137 respondents who are active users of the application. The data analysis shows that all five variables fall into the “very high” satisfaction category, with the highest average score in the content variable (83.50%) and the lowest in the accuracy variable (78.39%). These findings indicate that overall, users are highly satisfied with the Wondr By BNI application, although there is still room for improvement, particularly in terms of system accuracy, such as technical errors and bugs.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Wondr by BNI, End User Computing Satisfaction (EUCS), User Satisfaction, Mobile Banking
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General) > T9 General works
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Muhammad Dhani Mubarock
Date Deposited:	26 Jun 2025 06:16
Last Modified:	26 Jun 2025 06:16
URI:	http://repository.unsri.ac.id/id/eprint/176027

Actions (login required)

View Item