TUSILAWATI, AGUS and Fachrurrozi, Muhammad (2025) PENERAPAN FITUR SISTEM PENGADUAN LAYANAN TERINTEGRASI e-PPT UNTUK MENINGKATKAN EFISIENSI PENANGANAN KELUHAN MAHASISWA PADA FAKULTAS ILMU KOMPUTER UNIVERSITAS SRIWIJAYA. Undergraduate thesis, Sriwijaya University.
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Abstract
The study developed an integrated complaint system linked to e-PPT at Sriwijaya University’s Faculty of Computer Science using the Waterfall method, CodeIgniter3, MySQL. The system supports three user roles with features like complaint submission, status tracking, and role-based management. Testing showed all features functioned well, with UAT results averaging above 4.5. The system improves complaint handling by making it faster, more structured, and transparent.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Sistem Pengaduan, e-PPT, Layanan Mahasiswa, CodeIgniter, Waterfall, Efisiensi |
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z678-678.88 Library administration and organization. Constitution |
| Divisions: | 09-Faculty of Computer Science > 55201-Informatics (S1) |
| Depositing User: | Agus Tusilawati |
| Date Deposited: | 01 Jul 2025 08:41 |
| Last Modified: | 01 Jul 2025 08:41 |
| URI: | http://repository.unsri.ac.id/id/eprint/176290 |
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