RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT PADA BANDUNG BOOK CENTRE ( STUDI KASUS : BANDUNG BOOK CENTRE CABANG PALEMBANG )

SETIAWAN, M HENGKY and Ruskan, Endang Lestari and Suarli, Pacu Putra (2019) RANCANG BANGUN CUSTOMER RELATIONSHIP MANAGEMENT PADA BANDUNG BOOK CENTRE ( STUDI KASUS : BANDUNG BOOK CENTRE CABANG PALEMBANG ). Undergraduate thesis, Sriwijaya University.

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Abstract

Bandung Book Center is a company that sells educational products, especially various stationery and school books and universities. Bandung Book Center is increasingly difficult to develop. Nowadays social media is used by various groups ranging from teenagers to the elderly. Because it is expected to use social media that can improve employee performance and customer satisfaction. This research is designed to build a system based on customer relationship management with a dynamic framework method. this system can be used by staff or staff of the Bandung Book Center

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Book Store, Customer Relationship Magement, Bandung Book Centre, Framework of Dynamic
Subjects:	T Technology > T Technology (General) > T58.4 Managerial control systems Information technology. Information systems (General) T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 3246 not found.
Date Deposited:	21 Nov 2019 08:19
Last Modified:	21 Nov 2019 08:19
URI:	http://repository.unsri.ac.id/id/eprint/17638

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