KEPUASAN PASIEN TERHADAP PENGGUNAAN APLIKASI MOBILE JKN DALAM PENDAFTARAN DI PUSKESMAS SIMPANG TIMBANGAN

MAHARANI, FEBINA ZAHRA and Dian, Safriantini (2025) KEPUASAN PASIEN TERHADAP PENGGUNAAN APLIKASI MOBILE JKN DALAM PENDAFTARAN DI PUSKESMAS SIMPANG TIMBANGAN. Undergraduate thesis, Sriwijaya University.

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Abstract

Patient satisfaction is a fundamental asset for building loyalty, which can be leveraged as a competitive advantage, particularly in the healthcare sector. Currently, the mandatory use of the Mobile JKNprogram has been implemented in several regions; however, healthcare facilities in Ogan Ilir Regency have not yet adopted this policy. This study aims to analyze the relationship between the use of the Mobile JKN and the level of satisfaction with the registration process at the Simpang Timbangan Health Center in North Indralaya, Ogan Ilir Regency. This research employs a quantitative approach using the EUCS (End User Computing Satisfaction) method, which evaluates user expectations against actual field conditions. The sample consists of 40 respondents who own the Mobile JKN and have previously or are currently using it to register at the Simpang Timbangan Health Center. The univariate results show that the Content variable has a satisfaction rate of 55%, Accuracy at 42.5%, Format at 42.5%, Easy to Use at 47.5%, and Timeliness at 60%. Data analysis using Kendall's tau-b test indicates that the variables Content (0.02), Easy to Use (0.00), and Timeliness (0.00) have a significant relationship with patient satisfaction, whereas the variables Accuracy (0.168) and Format (0.76) show no specific relationship with patient satisfaction. Therefore, BPJS needs to strengthen the system to avoid bugs and add features that can enhance user convenience in the Mobile JKN application.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	EUCS, Kepuasan, Mobile JKN, Puskesmas
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Febina Zahra Maharani
Date Deposited:	19 Sep 2025 08:38
Last Modified:	19 Sep 2025 08:38
URI:	http://repository.unsri.ac.id/id/eprint/184315

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