ANALISIS HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT DI INDONESIA (ANALISIS DATA RISNAKES 2017)

AGUSTINI, SRI and Idris, Haerawati and Misnaniarti, Misnaniarti (2020) ANALISIS HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT DI INDONESIA (ANALISIS DATA RISNAKES 2017). Master thesis, Sriwijaya University.

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Abstract

Patient satisfaction is one of the important indicators for controlling the quality of health care in hospitals.Various research results show that the level of patient satisfaction in several hospitals in Indonesia is still under a predefined government standard (> 90%).The objective of this research is to analyze the relationship dimension quality of health care with inpatient satisfaction in hospitals in Indonesia.This research is a secondary data study with a cross-sectional design based on the result data of Risnakes 2017.Data samples were taken from total sample of risnakes 2017 after reduced missing data 24,13% (2.318 respondents) namely 7.287 inpatients at 380 selected hospitals in Indonesia who were selected by simple random sampling.Data analyzed using univariate analysis, bivariate (Chi-Square test), and multivariate (Logistic regression test). The results showed that the level of patient satisfaction is 96,6% this means that the level of patient satisfaction of inpatients at hospitals in Indonesia is good because it has met the customer statisfaction standart set by the Indinesian Ministry of Health (>90%). Bivariate analysis showed a sicnificant relationship between the dimensionsn of physical evidence, reliability, responsiveness, assurance, empathy and type of hospital with patient satisfaction (p-value < 0.001 for all independent variables). Based on multivariate analysis, it is known that the reliability dimension is the most dominant variable associated with patient satisfaction (PR = 5.01; 95% CI 3.68 – 6.81; p < 0.001). Provided a significant relationship between the dimensions of the quality of health services with the satisfaction of inpatients at hospital in Indonesia. Based on the results of this research, it is recommended to the management of all hospitals in Indonesia to regularly evaluate the existing services.In order to maintain the dimensions of service quality that has been considered good by the patient, and continue to improve the things that are still undervalued by following the minimum standards of service in hospitals that have been determined by Indinesian Ministry of Health, so that the quality of health care in the hospital will be better and patient satisfaction will increase. Keywords: Patient satisfaction, service quality, hospital, risnakes Literature: 64 (1988-2019)

Item Type:	Thesis (Master)
Uncontrolled Keywords:	Patient satisfaction, service quality, hospital, risnakes
Subjects:	R Medicine > R Medicine (General) > R5-920 Medicine (General) R Medicine > RA Public aspects of medicine > RA771-771.7 Rural health and hygiene. Rural health services R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions:	10-Faculty of Public Health > 13101-Public Health Science (S2)
Depositing User:	Users 7930 not found.
Date Deposited:	11 Sep 2020 06:47
Last Modified:	11 Sep 2020 06:47
URI:	http://repository.unsri.ac.id/id/eprint/34987

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