KORELASI BEBAN KERJA DENGAN BURNOUT SYNDROME PADA PEJABAT FUNGSIONAL PEMERIKSA PAJAK DI KANTOR PELAYANAN PAJAK MADYA PALEMBANG

SYAFRI, SAFIRA AINUN and Suryani, Puji Rizki and Aini, Syarifah (2020) KORELASI BEBAN KERJA DENGAN BURNOUT SYNDROME PADA PEJABAT FUNGSIONAL PEMERIKSA PAJAK DI KANTOR PELAYANAN PAJAK MADYA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: Medium taxpayers office Palembang has a large of tax revenue target in South Sumatera and Banka Belitung regions. The audit by tax auditors determine the number of tax revenue. Characteristic of taxpayers that managed by tax auditors are also medium taxpayers. High tax revenue targets and low taxpayer compliance also become factors that cause high responsibilities and workloads by tax auditors. High workloads can cause tax auditor become overwhelmed by the task that given and lead to physical and emotional exhaustion or changes their behavior become negative towards others that will impact the tax auditor performance. Burnout syndrome is psychological conditions that occur when someone overwhelmed and stress that prolonged because of their job so that causing negative behavior towards others. This research was conducted to determine the correlation between workload and burnout syndrome on tax auditors in medium taxpayer office Palembang. Method: This study is an analytical observational study conducted using cross sectional study. Research subjects were 40 tax auditors in Medium Taxpayer Office Palembang. Results: Of the 40 respondents, 2 respondents (5%) had a workload score in the mild category, 24 respondents (60%) in the moderate category, and 14 respondents (35%) in severe category. In addition, 7 respondents (17,5%) had a mild burnout syndrome score, 34 respondents (60%) in moderate category, and 9 respondents (22,5%) in severe category. There is significant correlation (p<0,05) between workload and burnout syndrome variables. Conclusion: There is positive correlations between workload and burnout syndrome (r = 0,312). The higher the workload, the greater tendency for burnout syndrome to occur. Keyword: workload, burnout syndrome

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Beban Kerja, Burnout Syndrome
Subjects:	R Medicine > R Medicine (General) > R5-920 Medicine (General) R Medicine > RC Internal medicine > RC435-571 Psychiatry
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Users 9827 not found.
Date Deposited:	13 Jan 2021 03:21
Last Modified:	13 Jan 2021 03:21
URI:	http://repository.unsri.ac.id/id/eprint/39903

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