ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS LAYANAN DIGITAL LIBRARY UNIVERSITAS SRIWIJAYA MENGGUNAKAN METODE LIBQUAL

SARI, MAYA GUSFITA and Hardiyanti, Dinna Yunika (2021) ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS LAYANAN DIGITAL LIBRARY UNIVERSITAS SRIWIJAYA MENGGUNAKAN METODE LIBQUAL. Undergraduate thesis, Sriwijaya University.

	Text RAMA_57201_09031181722071.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_57201_09031181722071_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
Preview	Text RAMA_57201_09031181722071_0028068802_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (3MB) | Preview
	Text RAMA_57201_09031181722071_0028068802_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (822kB) | Request a copy
	Text RAMA_57201_09031181722071_0028068802_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (722kB) | Request a copy
	Text RAMA_57201_09031181722071_0028068802_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (788kB) | Request a copy
	Text RAMA_57201_09031181722071_0028068802_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (561kB) | Request a copy
	Text RAMA_57201_09031181722071_0028068802_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (567kB) | Request a copy
	Text RAMA_57201_09031181722071_0028068802_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

Universitas Sriwijaya menyediakan layanan digital library yang dapat diakses melalui http://digilib.unsri.ac.id. Dalam penyediaan layanan digital library tersebut perpustakaan selalu berusaha memberikan yang terbaik untuk para penggunanya. Namun dengan adanya layanan tersebut, minat mahasiswa masih kurang dalam mengakses aplikasi. Maka dari itu mengetahui dan menganalisis kepuasan pengguna layanan digital library perlu dilakukan pengukuran kualitas layanan serta mengetahui layanan apa saja yang harus dilakukan peningkatan maupun perbaikan. Pada peneitian ini pengukuran kualitas layanan menggunakan metode Libqual yakni metode yang mencakup tiga aspek yaitu affect of service, library as place dan information control. Tehnik pengambilan sampel yang digunakan pada penelitian ini adalah stratified random sampling dengan fakultas sebagai kategorinya. Kemudian didapatkan sampel sebanyak 395 responden dari populasi mahasiswa Universitas Sriwijaya. Hasil dari penelitian ini yaitu tingkat kepuasan pengguna digital library secara umum, dari dimensi library as place, dari dimensi Affect of Service dan dari dimensi Information Control berdasarkan analisis kesenjangan Adequacy Gap (AG). Hasil penelitian menunjukan bahwa pengguna cukup puas terhadap layanan digital library. Kemudian berdasarkan analisis kesenjangan Superiority Gap (SG) menunjukan bahwa kualitas layanan dinilai baik atau berada pada batas toleransi dan atribut yang menjadi prioritas untuk perbaikan pada dimensi library as place ialah pemenuhan pada fitur layanan keluhan pengguna, pemenuhan respon dan ketanggapan admin serta pemenuhan informasi yang realtime pada digital library. The University of Sriwijaya provides digital library services that can be accessed via http://digilib.unsri.ac.id. In the provision of these services the library is always trying to provide the best for its users. To find out and analyze the satisfaction of user digital services library needs to be measured by service quality. In this study of service quality measurements using the LibQual method, namely the method that includes 3 aspects, namely Affect of Service, Library as Place and Information Control. The sampling technique used in this study was stratified random sampling then obtained a sample of 395 respondents from the student of Sriwijaya University population. The results of this study, namely the level of digital library user satisfaction in general, from the dimensions of the Library as Place, from the Dimensions of the Affect of Service and from the Dimensions of Information Control Based on the Analysis of the Adequacy Gap (AG) gap indicating that the user is quite satisfied. Then based gap analysis on the superiority gap (SG) shows that service quality is considered good or at the tolerance limit. The attributes that are priority for improvement in the dimensions of the US Place Library are fulfillment on the service complaints service feature, fulfilling the response and responsiveness and fulfillment of realtime information on the digital library. Keywords: Digital Library, Libqual, Satisfaction, Quality Service

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kata kunci : digital library,libqual, kepuasan, kualitas layanan
Subjects:	T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.6.E9 Management information systems -- Congresses.
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Maya Gusfita Sari
Date Deposited:	24 Nov 2021 05:34
Last Modified:	26 Nov 2021 07:30
URI:	http://repository.unsri.ac.id/id/eprint/57841

Actions (login required)

View Item