PENILAIAN KUALITAS PELAYANAN KESEHATAN DIRUMAH SAKIT PELABUHAN PALEMBANG DENGAN MENGGUNAKAN METODE FUZZY SERVQUAL

ISKANDAR, RAKHMADY and Ibrahim, Ali (2022) PENILAIAN KUALITAS PELAYANAN KESEHATAN DIRUMAH SAKIT PELABUHAN PALEMBANG DENGAN MENGGUNAKAN METODE FUZZY SERVQUAL. Undergraduate thesis, Sriwijaya University.

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Abstract

Hospitals engaged in health services have undergone changes since the beginning. As people's living standards increase, the awareness of health is higher so that health service providers must pay attention to the quality of their health facilities, both in terms of curing disease and preventing disease to improve quality of life and provide satisfaction for consumers. One of the efforts to anticipate this situation is to assess the quality of health services in hospitals which can be assessed using the fuzzy servqual method and improve service quality, so it is necessary to make continuous efforts to identify weaknesses and shortcomings of health services. The purpose of this study was to measure the level of patient satisfaction with the service provided by the pelabuhan hospital using the fuzzy servqual method to calculate the gap between the services provided and customer expectations. This study uses a questionnaire as a research instrument, and the question variable uses five servqual dimensions, namely Reliability, Responsiveness, Assurance, Tangibles, and Empathy.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Penilaian. Kualitas pelayanan, rumah sakit, pelabuhan, fuzzy servqual
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems > T58.6 General works Industrial engineering Information technology. Information systems (General) Management information systems -- Continued
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Rakhmady iskandar
Date Deposited:	26 Jan 2022 06:25
Last Modified:	26 Jan 2022 06:25
URI:	http://repository.unsri.ac.id/id/eprint/62775

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