ANALISIS PENERIMAAN LAYANAN DIGITAL JKN (MOBILE JKN, CHIKA, DAN PANDAWA) DI KOTA PALEMBANG

PRATAMA, FRANSISKA NATALIA and Ainy, Asmaripa (2022) ANALISIS PENERIMAAN LAYANAN DIGITAL JKN (MOBILE JKN, CHIKA, DAN PANDAWA) DI KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

	Text RAMA_13201_10011281823077.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy
	Text RAMA_13201_10011281823077_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (800kB) | Request a copy
Preview	Text RAMA_13201_10011281823077_0015097902_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB) | Preview
	Text RAMA_13201_10011281823077_0015097902_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (238kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (216kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (181kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (140kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_06.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (37kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_07_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (143kB) | Request a copy
	Text RAMA_13201_10011281823077_0015097902_08_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (975kB) | Request a copy

Abstract

The threat of the corona virus that attacks the respiratory system has made the Indonesian government take preventive and promotive steps to break the chain of transmission. Current technological developments are useful for reducing the spread of COVID-19. The Health Social Security Administration (BPJS) applies JKN digital services so that participants can get BPJS Health services from home without having to come to the office. The purpose of this study was to analyze the acceptance of JKN digital services (Mobile JKN, CHIKA, and PANDAWA) in Palembang City using the Technology Acceptance Model (TAM) method. This study used a cross sectional design using 118 samples of JKN participants registered with BPJS Kesehatan Palembang Branch, especially Palembang City. The sampling technique was accidental sampling with the research location being carried out at the Palembang branch of BPJS Kesehatan. Analyzed using univariate and bivariate analysis (chi-square test). The results of the bivariate study showed that there was a relationship between perceived usefulness (p-value = 0.00; PR = 2.793; 95% CI = 1.879-4.151), perceived convenience (p-value = 0.00; PR = 4.727; 95% CI = 2,694-8,294), attitude towards use (p-value = 0.00; PR = 2.348; 95% CI = 1.734-3.179), interest in using (p-value = 0.00; PR = 7.338; 95% CI = 3,675-14,653) on the actual use of JKN digital services. It can be concluded that there is a relationship between the variables Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, and Behavioral Intention to Use on Actual Usage in Palembang city. There are suggestions that can be made for BPJS Health, namely socializing by collaborating with JKN stakeholders.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Covid-19, Layanan Digital JKN, TAM
Subjects:	H Social Sciences > HG Finance > HG9371-9399 Health insurance
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Fransiska Natalia Pratama
Date Deposited:	22 Jul 2022 02:46
Last Modified:	22 Jul 2022 02:46
URI:	http://repository.unsri.ac.id/id/eprint/74077

Actions (login required)

View Item