CUSTOMER RELATIONSHIP MANAGEMENT PADA SISTEM INFORMASI PELAYANAN PELANGGAN PADA JVC PETSHOP

TAMBUNAN, FEBRIANDO and Ruskan, Endang Lestari (2019) CUSTOMER RELATIONSHIP MANAGEMENT PADA SISTEM INFORMASI PELAYANAN PELANGGAN PADA JVC PETSHOP. Undergraduate thesis, Sriwijaya University.

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Abstract

With the development of increasingly global times like today, information has become the most important thing for companies or agencies.One way to maintain the viability of the company is to maintain good relations with the customers by providing fast and accurate information, which can spearhead the company. JVC Petshop needs to have information delivery media that can improve service to customers because of some problems that occur due to customers having difficulty getting promotional and service information. Another problem with JVC Petshop is that it is still difficult for customers to know what products are provided and the customer must come to the location. Then the company is still having trouble collecting data on customers who have ordered. Therefore JVC Petshop requires a system that implements a web-based Customer Relationship Management (CRM) method that aims to make the relationship between the company and the customer well-established and the customer service process will be faster and more efficient.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Customer Relationship Management (CRM), Web, JVC Petshop
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 1880 not found.
Date Deposited:	16 Sep 2019 07:45
Last Modified:	16 Sep 2019 07:45
URI:	http://repository.unsri.ac.id/id/eprint/7781

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